Return and Refund Policy
At Uckaihu, customer satisfaction is important to us. We aim to provide a transparent and straightforward return and refund process.
1. 60-Day Return Policy
We offer a 60-day return period from the date your order is delivered.
If you are not satisfied with your purchase, please contact our customer support team within 60 days of delivery to request assistance with a return or refund.
2. Return Eligibility
For standard returns, items should generally:
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Be unused, unworn, and unwashed.
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Be in their original condition.
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Include original tags and packaging where reasonably available.
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Be accompanied by an order number or proof of purchase.
If an item is defective, damaged, incorrect, or does not meet expectations, please contact us so we can review your situation and provide an appropriate resolution.
These conditions do not limit your rights under applicable consumer protection laws.
3. How to Request a Return
To initiate a return, please email:
Include your order number, the item you wish to return, and the reason for your request.
Photographs may be requested when reporting damaged, defective, or incorrect items.
Our customer support team will provide return instructions and the applicable return address.
Please do not send products to an address without first receiving return instructions.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
We will review the issue and offer a suitable solution, which may include a replacement, refund, or another remedy required by applicable law.
5. Return Shipping Costs
For returns due to a change of mind, customers may be responsible for return shipping costs, as disclosed during the return process.
If a return results from our error or an eligible defective product, we will cover reasonable return shipping costs or provide another suitable resolution.
6. Refund Processing
Once an eligible return or refund request has been reviewed and approved, we will process the refund to the original payment method whenever possible.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
7. Order Cancellations
If you need to cancel an order, contact us promptly at support@uckaihu.com.
We will attempt to accommodate cancellation requests before an order is dispatched.
If an order has already shipped, the return process may apply.
8. Contact Us
For returns, refunds, exchanges, or order-related questions:
Uckaihu Customer Support
Email: support@uckaihu.com
Website: https://uckaihu.com