Shipping Policy
Thank you for shopping at Uckaihu. We work to process and deliver orders efficiently and provide clear shipping information.
1. Order Processing
Orders are typically processed within 3–5 business days after payment confirmation.
Business days generally exclude weekends and public holidays.
During peak shopping seasons or promotional events, processing may take longer.
2. Estimated Delivery Times
Our standard estimated delivery time is 7–15 business days after an order has been processed and dispatched.
Delivery times may vary depending on your location, shipping carrier, customs clearance, and local delivery conditions.
All delivery timeframes are estimates rather than guaranteed arrival dates.
3. Shipping Fees
Shipping charges are calculated based on the delivery destination, items ordered, and available shipping methods.
Applicable shipping fees will be displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.
Tracking information may take additional time to become active after shipment.
5. Shipping Address
Please ensure that your shipping address is complete and accurate before submitting an order.
If you notice an address error, contact us as soon as possible.
We will attempt to make changes before dispatch, but changes cannot always be guaranteed once the order has entered the shipping process.
6. Shipping Delays
Delivery may be affected by weather conditions, customs inspections, public holidays, carrier disruptions, or other circumstances beyond our reasonable control.
If your delivery is significantly delayed, please contact our customer support team for assistance.
7. Lost or Damaged Packages
If your package is lost, arrives damaged, or has not arrived within the expected timeframe, please email us with your order information.
We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
8. Contact Information
For shipping questions or order tracking assistance:
Uckaihu Customer Support
Email: support@uckaihu.com
Website: https://uckaihu.com